Q: Who makes the borrower aware the My Loan Detail certification is required?

A: The Loan Officer is responsible for making the borrower aware the My Loan Detail needs to be completed prior to docs.

Q: Where does the borrower complete the My Loan Detail?

A: www.CarringtonmMortgage.com/login

Q: What happens if the borrower doesn’t have an email address?

A: Contact your AE.

Q: What if I need to change the email address?

A: Contact your Account Manager.

Q: Is My Loan Detail available in a language other than English?

A: At this time My Loan Detail is only available in English.

Q: Are there instructions on how to complete the My Loan Detail?

A: The borrower will receive an email with instructions on how to register and complete the My Loan Detail.

Q: Does Carrington Mortgage Services have a guide that can assist the borrower?

A: Yes, click the link to access the guide.

Q: What is My Loan Detail?

A: My Loan Detail provides a comprehensive review of the loan approval. It provides details about the new loan. My Loan Detail will provide a breakdown of fees and payment information.

Q: What does the borrower do with the Certificate of Completion?

A: The Certificate of Completion needs to be generated to conclude the My Loan Detail, however it does not need to be printed or sent to Carrington Mortgage Services.

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