Carrington Mortgage Services Launches New Talk’uments Digital Language Tool

The new digital language platform helps bridge the communication gap between borrowers and lenders by displaying essential mortgage disclosures, documents and borrower communications in the customer’s language of choice.

ANAHEIM, Calif. (April 29, 2025) — Carrington Mortgage Services, LLC (CMS), one of the nation’s largest privately held non-bank lenders, boasts an impressive slate of loan offerings and services direct to consumers, investors, mortgage brokers and mortgage bankers nationwide. In its ongoing effort to help make homeownership simple and as stress-free as possible for customers, CMS’ mortgage lending group recently teamed up with Talk’uments, the first provider of interactive multilingual loan technology for the mortgage industry. The new digital language platform helps bridge the communication gap between borrowers and lenders by displaying essential mortgage disclosures, documents and borrower communications in the customer’s language of choice. This includes the five most common non-English languages spoken in the United States: Spanish, Chinese, Korean, Vietnamese and Tagalog – with more to come.

In addition to improved borrower understanding and engagement, Talk’uments will also lead to more seamless interactions for CMS retail lending, for which the technology platform was launched in April 2025. The digital tool will be beneficial to increase loan production for CMS’ brokers as well, and is scheduled to launch for CMS wholesale lending in May 2025. By creating a better customer experience with Talk’uments, CMS expects this will benefit both customers and borrowers as well as brokers.

“For many borrowers, the mortgage business is confusing enough,” said Samuel Bjelac, SVP, Third Party Origination for CMS. “Imagine how hard it is for someone to understand closing costs or loan estimates when English is their second language. This is a great tool that helps explain loan terms, costs and benefits in ways borrowers can easily understand.”

Talk’uments is also easy to set up. Borrowers simply log in to their account and adjust their preferences on their smartphone or on the website. They can do so when they receive their initial disclosures in a welcome email from Carrington, or later when it’s more convenient for them. This optional multilingual tool empowers customers to easily navigate the entire mortgage lifecycle on their own terms.

Seamlessly integrated into CMS’ loan origination system, Talk’uments provides borrowers with a personalized dashboard featuring translated application and closing documents, budgeting tools and real-time fee comparisons. The platform also includes videos, infographics, FAQs and charts that explain every stage of the mortgage process – from basic concepts like interest rates and closing costs to more advanced topics like credit management and how rates are determined. Borrowers can toggle between languages at any time, accessing both audio and visual content in the language they’re most comfortable with.

“People who aren’t in the mortgage business might not understand some of the processes,” said Jeremy Drang, SVP, Retail Lending for CMS. “Having Talk’uments explain a lot of the general background information for customers who want to understand exactly what it is they’re signing, and what they're getting into, is a big help. We are excited to offer Talk’uments to our customers.”

The Carrington Companies
Carrington is a holding company whose primary businesses include asset management, mortgages and real estate transactions. Collectively, the businesses are fully integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. To read more visit: www.carringtonhc.com.

Through its collective associates made up of Carrington leaders and employees, the company’s nonprofit organization, Carrington Charitable Foundation, contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs it supports through specific fundraising efforts, please visit: carringtoncf.org.

Media Contact
Edward Pittman
214.533.6741
pr@carringtonmh.com