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Carrington Mortgage Services, LLC
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My Loan Detail - Borrower Education Application

About This Program

MyLoanDetail is Carrington Mortgage Services proprietary, web-based borrower mortgage education tool.  MyLoanDetail explains the mortgage process and confirms a borrower's understanding of their mortgage loan through a series of questions and answers.  Borrowers confirm their understanding of the loan, a breakdown of fees and payment, and each parties' responsibilities under the loan.  It takes just a few minutes to complete and is a final, required step in the loan application/approval process.  Upon completion, borrowers receive a certificate of completion to present to the Loan Officer.

Why is Carrington requiring borrowers to complete MyLoanDetail borrower education?

  • Carrington is committed to responsible, ethical lending, and borrower education.  We believe that customers who better understand their mortgage loans will be more likely to fulfill their responsibilities under their mortgages and will generate more loyal and persistent business.
  • Brokers involved in the process, by association, will set themselves apart as responsible and ethical businesses

Who will be required to complete MyLoanDetail?

  • All borrowers, regardless of FICO or experience

To view the instructions for completing MyLoanDetail, click here.
To view the MyLoanDetail questions frequently asked of borrowers, click here.

Frequently Asked Questions

Q: Who makes the borrower aware the My Loan Detail certification is required?

A: The Loan Officer is responsible for making the borrower aware the My Loan Detail needs to be completed prior to docs.

Q: Where does the borrower complete the My Loan Detail?


Q: What happens if the borrower doesn’t have an email address?

A: Contact your Account Executive.

Q: What if I need to change the email address?

A: Contact your Account Manager.

Q: Is My Loan Detail available in a language other than English?

A: At this time My Loan Detail is only available in English.

Q: Are there instructions on how to complete the My Loan Detail?

A: The borrower will receive an email with instructions on how to register and complete the My Loan Detail.

Q: Does Carrington Mortgage Services have a guide that can assist the borrower?

A: Yes, click the link to access the guide.

Q: What is My Loan Detail?

A: My Loan Detail provides a comprehensive review of the loan approval. It provides details about the new loan. My Loan Detail will provide a breakdown of fees and payment information.

Q: What does the borrower do with the Certificate of Completion?

A: The Certificate of Completion needs to be generated to conclude the My Loan Detail, however it does not need to be printed or sent to Carrington Mortgage Services.

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Government Agency Approvals

FHA Non-Supervised Mortgagee Approval #:
VA Automatic Lender Approval #:

Mortgagee/Loss Payee Clause

Carrington Mortgage Services LLC
P.O. Box 692408
San Antonio, TX 78269-2408

Industry Links

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This information is provided for your convenience and Carrington Mortgage Services, LLC makes no warranties concerning the accuracy or completeness of any of the information. This is not financial or legal advice and should not be taken as such. This information is for mortgage professionals only and is not intended for distribution to consumers.

Equal Housing Opportunity An Equal Housing Opportunity Lender. Copyright 2007 - 2024 . Carrington Mortgage Services, LLC headquartered at 1600 South Douglass Road, Suites 110 & 200-A, Anaheim, CA 92806. NMLS ID # 2600. Toll Free # 800-561-4567. All rights reserved. Restrictions may apply. All loans are subject to credit, underwriting and property approval guidelines.  Nationwide Mortgage Licensing System (NMLS) Consumer Access Web Site:

The content of this website is intended for licensed third party originators or brokers only and may not be duplicated or disseminated to the public. Carrington Mortgage Services is one of the leading wholesale mortgage lenders.

Government Agency Approval | FHA Non-Supervised Mortgage Approval #: 24751-0000-5 | VA Automatic Lender Approval #: 902324-00-00

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