Carrington Wholesale

brokerIQ

Ellie Mae System Outage

September 21, 2021rashtonBulletin

Overview

Please be advised Ellie Mae is experiencing multiple system and server issues today impacting production services, eFolder, and Mavent. All issues related to this national outage have been escalated and Ellie Mae is actively working to resolve all three issues. The issues are not isolated to Carrington Mortgage Services, LLC (CMS) and are also impacting most of their clients. At this time, Ellie Mae is expecting to have the issues resolved by 12:00 noon PST.  CMS is monitoring the situation with Ellie Mae and will advise once updates are made available.

Please know the CMS Wholesale team is actively working on all impacted files as the Ellie Mae system comes back online.  If you have any critical loans that you need assistance with please reach out to Account Manager for support.

Contacts

Please contact your Account Executive or Account Manager with any questions.

Carrington appreciated your business and thanks you for your patience and understanding.